Refund policy

30-Day Return Policy
You have 30 days from the date you receive your order to request a return. To be eligible, items must be:

  • Unworn or unused

  • With all original tags

  • In the original packaging

  • Accompanied by your receipt or proof of purchase

To start a return, contact us at contact@silverbackragellc.com.

Once your return is approved, we’ll provide a return shipping label and instructions. Items returned without prior authorization will not be accepted.

Damages & Issues
Please inspect your order upon receipt. If an item is defective, damaged, or incorrect, contact us immediately at contact@silverbackragellc.com so we can resolve the issue.

Non-Returnable Items
The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If you have questions about a specific item, contact us before making a return.

Exchanges
To exchange an item, please return your original item for approval. Once accepted, you may place a new order for the replacement item.

Refunds
Once we receive and inspect your return, we will notify you if your refund is approved. Approved refunds will be processed to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at contact@silverbackragellc.com.